FAQ'S

Our Coffee

We create a new and unique profile for each coffee we roast. Although the profiles are different, our approach is always the same, to highlight and accentuate the flavours created at the farm and mill.  The dark art of coffee roasting is to keep the identity and character of every variety intact and alive, no matter the brew method.

What is Transparent trade? 

Our approach to coffee sourcing is, wherever feasible, through transparent  trade, which has become our favoured method within the specialty coffee market. When for instance we buy our Colombian coffees I am put directly in touch with the farm through our trusted friend and importer who gives a very fair price to the farmer and a share of the profits before the coffee is even shipped.  We request the farmers bank details and make a direct transfer from our account for a percentage of bag sales reached which helps incentivise them to keep standards high, and they themselves are as interested to see which roastery has taken delivery of their harvest as we are to see where our beans come from.

Who roasts my coffee?

Gerald has been roasting coffee for over seven years and makes sure every roast is a very high standard before allowing the coffee to rest in the bag.

Where can I drink Peaberry Coffee? 

Our Coffee can be found in various outlets in Hampshire and surrounding counties and in Sophie’s Steak Houses in Chelsea and Soho in London.

SHIPPING

When will my order be dispatched? 

We aim to roast fresh to order however through the pandemic it has been often difficult to gauge required quantities and sometimes your coffee might even be three days old from roast date before sending, which we feel is still an acceptable time frame to dispatch. Roast days are at present Mondays and Thursdays only.

When can I expect my order to be delivered?

We send out orders by first-class Royal Mail post, with larger orders being sent with Fed Ex.

UK deliveries should arrive within 1-2 working days of dispatch although Royal Mail do not guarantee this unless you opt-for the 'tracked' option. 

Orders over 2kg will be sent via Fed Ex

 

ONLINE ACCOUNT

I have moved, how can I change my delivery address on your website? 

To amend any contact details on our website, please log-in to your account by clicking the ‘log in’ link at the top right hand side of our website homepage.  

Once logged in you will be directed to your account page. Simply click the link ‘View & Edit Account Details’. To amend your details, please select ‘Edit’ and then save any changes by clicking ‘Update Account Details’.

RETURNS

Can I return my order? 

We will accept returns of any faulty goods. Equipment or merchandise must be returned unused in its original packaging to The Roastery, 60 Basepoint Business & Innovation Centre, Caxton Close, Andover, Hampshire, SP10 3FG. Returns must be made within 14 days of purchase at your own cost.

Whilst we want you to be happy with your order, as coffee is a consumable good we will only replace or refund coffee if it is faulty or damaged in any way. This is subject to assessment by our team. Please contact us in this instance.

My order is damaged - can you help?

We do our utmost to ensure that goods receive you in perfect conditions, however, in the instance that an order is received damaged please contact us and we will be able to help.

CONTACT US

Where are you based? 

Our Roastery is based in Andover, Hampshire. 

How can I contact you?

Please see our Contact Us page.